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  • Custom Order

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    What can I do if my order hasn't shown up in the specified time?
    Please allow extra 1 to 3 business days. After that if the order still hasn’t arrive, please let us know immediately, and we will resolve the issue and get your order to ASAP.
    My order arrived and it's damaged, What should I do?
    The delivery might cause the products damaged. If that is the case, please do contact our customer service department and provide a digital photo of the damaged product and provide as much detail about the problem as possible. Our quality check team will not allow damaged products to be shipped out, and so the damage could have occurred during the shipping and delivery process. However, if you do receive a damaged product, we’ll try our best to replace the damaged item(s).
    If I received a damage product, do I need to return it to Strapptz.com?
    After we have inspected the digital image you sent us, we will let you know whether it’s necessary to return the damaged product.
    What if I’m no longer interested in the damaged product, but want my money refunded?
    We only ship out products that pass our quality check standards, which means it would have satisfactorily met our job fulfillment requirements. However, if the defect or damage turns out to be a production error we’ve missed during the quality check process, then a full refund or partial refund will be made. Our customer service representatives can provide you with further information concerning our product return policy.
    Can I cancel or change my order?
    This depends on how far ahead we are within the production stages. We suggest that you should always make a final check on the draft of your design files before you submit them. Once You have submit to print on your account page, you will not be able to cancel or make changes to your order.

    Turnaround Time
    How long will it take to get my stuff?
    It depends on what you order. Please make a concerted effort to check out the turn-around time while you are making your order. The turn-around time includes our production time, but not the shipping/delivery time.


    File Preparation

    The following guidelines will help you to properly prepare your print jobs, and also help us save time, money and valuable resources in delivering a quality print job. Print jobs we accept can be prepared using the following software:
    Adobe Illustrator :
    As the industry leading software for creating vectorized graphics, Adobe Illustrator, version 10 or other CS versions, is an ideal print file preparation tool. If you are using CS5, we ask that you save the artwork files to earlier version, preferably, CS4, which is ideal for online file submission. Secondly, please be aware that all linked images must be 300 dpi or higher in resolution, and be embedded (make sure the images are embedded) in the illustrator file. Thirdly, the color mode needs to be CMYK, and not RGB. Fourthly, do make sure that all font types are converted to outlines or you must submit your fonts with your print files. Finally, we advise that you download the Adobe Illustrator templates that are available on www.RockDesign.com. These templates will help you avoid most of printing issues that can occur. However, please don’t hesitate to contact us if you have further printing questions or concerns.
    InDesign:
    This is another industry tool of choice for many professional graphic designers, use create various print and web-based document. If you are using this tool to create your document for printing, please output your file in no less than 300 dpi and flatten all layers before you submit it, because it will help you to avoid certain unpleasant issues that can affect fonts and special effects. For best results make your color mode CMYK, files are to the PDF format, and are placed in separate files for cover and inside pages. Got questions or concerns, please don’t hesitate to contact us for help.
    “Bleed” information:
    Bleed is a printing term that refers to printing that goes beyond the paper after trimming to size. The bleed is the extension of an image, color or design to the edge of the final artwork. Our bleed size is a minimum 2mm.
    Spot UV, Foil Stamp, Emboss file setup:
    All files submitted for production purposes, such as Spot UV, Foil Stamp, emboss, must be prepared in a vector format. You are also being advised to always create a file to show only the area that needs Spot UV, Foil Stamp or emboss on solid black layer. Please contact us for additional instructions.
    Our Proofing Process:
    After placing your order, you will receive from us within 48 hours an email notification. Secondly, we’ll send you an electronic proof for review and approval, and thereafter, we’ll ensure that you job is complete within the specified time. Also, please note that all payments made during the ordering process are applicable only to the fees associated with printing and shipping. However, if your artwork file was not properly setup when submitted, then we will have to make the necessary adjustments, which of course, will attract a setup fee of which a RockDesign agent will so advised you.

    Shipping

    What types of shipping methods do you offer?
    We currently use USPS as our shipping courier of choice. It offers both Ground and Air services. However, it is more economical to ship via Ground Service, but it takes more time. If you want a faster deliver, then the Express Service would be a better choice.
    Can I use my own courier or account number to ship the products?
    Yes, you can, but be advised that this will attract a minimum handling charge $5 per box via your own courier or account number.

    Return Policy
    Can I return my print products?
    If after you have received your order, and for some reason or the other you are not satisfied, pleased contact our customer service department within 10 days concerning a refund. Our staff will resolve the issue with you, however, RockDesign reserve the right via our policy to reject the refund for inquires made after 10 days.
    How do I return the print products?
    If you wish to return a product for one reason or another, Strapptz.com will help you with the process by you with the shipping labels. You can either schedule the courier for pick up or drop the return shipment to any shipping location via courier.
    What should I do after I ship back the products?
    Please allow at least 10 business days for us to receive and inspect the damaged products. After that, we’ll advise your of our whatever decision we have taken.
  • Need help Placing Your Custom Order ?

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    Please Call Customer Service to placing your order : (844) 676-5277

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    Thank you for your recent enquiry. Someone will get back to you as soon as possible.

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We can also customize straps for special occasions or events such as weddings, music or sporting events, etc. Just ask and we’ll be happy to provide a quote! The strapptz can attach to almost anything via a clip which currently is either black or bronze. Most commonly they are attached to a strapless bandeau which we sell and adorned with one of our off-shoulder tops or one of your own. You can also attach them to a strapless bra or directly to the top or dress itself. We use a plastic insert on our clips to protect your fabric.
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